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Claims Feedback Form
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When you reported your claim, how would you rate the speed, politness and efficiencey of our response?
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Excellent
Good
Acceptable
Unsatisfied
We apologise for this, please explain how we can do better next time.
Did you feel that our advisor accurately identified your needs, understood your claim and clearly explained the claims process?
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Yes
No
We apologise for this, please explain how we can do better next time.
Did you understand the service we would provide and was the documentation related to this clear and understandable?
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Yes
No
We apologise for this, please explain how we can do better next time.
Were there any areas of our service in relation to your claim that you felt in some way treated you unfairly?
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Yes
No
We apologise for this, please explain how we can do better next time.
Was all correspondence from us concise and understandable, making clear what actions were required by you (where relevant)?
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Yes
No
We apologise for this, please explain how we can do better next time.
Were there any areas in which we failed to meet your expectations?
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Yes
No
We apologise for this, please explain how we can do better next time.
If you would like to provide a private testimonal about your overall experience with Addingstone. Please do so below. Your comments are greatly appreciated.
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